Section 1 (Q1–Q7)
Counselling FAQs
Q1: What is counselling?
Counselling is a supportive and confidential process where you can talk openly about challenges, emotions, relationships, stress, anxiety, grief, or life changes with a qualified professional.
Q2: How do I know if counselling is right for me?
You do not need to be in crisis to benefit from counselling. Many people seek support to better manage stress, improve relationships, build confidence, process difficult experiences, or gain clarity during challenging times.
Q3: What happens in the first session?
The first session is an opportunity to discuss what has brought you to counselling, your goals, and any concerns you may have. We will also talk about how counselling works and answer any questions so you can feel comfortable moving forward.
Q4: Is counselling confidential?
Yes. Counselling sessions are confidential, except where disclosure may be required by Australian law, such as if there is a serious risk of harm to yourself or others.
Q5: How many sessions will I need?
The number of sessions varies for each person depending on your goals and circumstances. Some clients attend for short-term support, while others prefer ongoing counselling.
Q6: Do I need a referral?
No referral is required to book a counselling appointment.
Q7: Do you offer Medicare rebates?
No, Medicare rebates are not available at this time.
Section 2 (Q8–Q14)
Counselling FAQs
Q8: Do you offer online counselling?
Yes. Online counselling sessions are available via secure video appointments for clients who prefer the convenience and flexibility of telehealth.
Q9: How long is each session?
Standard counselling sessions are typically 50 minutes unless otherwise arranged.
Q10: How do I book an appointment?
Appointments can be booked by phone, email, or through the online booking system on the website.
Q11: What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee.
Q12: What issues can counselling help with?
Counselling can support a wide range of concerns including:
● Anxiety and stress
● Depression and low mood
● Relationship difficulties
● Grief and loss
● Self-esteem and confidence
● Life transitions
● Workplace stress and burnout
● Emotional overwhelm
● Cultural challenges and adjustment
● Identity and sense of self
● Family and intergenerational pressures
● Belonging, isolation, and connection
● Personal growth and emotional wellbeing
Q13: What if I feel nervous about starting counselling?
Feeling nervous before your first session is completely normal. Counselling is a supportive and non-judgemental space where you can talk at your own pace.
Q14: Can I attend counselling even if I’m unsure what’s wrong?
Yes. Many people seek counselling because they feel overwhelmed, stuck, emotionally exhausted, or simply need support and clarity. You do not need to have everything figured out before starting.